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WORK EXPERIENCE

What I've Done

Jul 2021 - Sep 2021

Nov 2018 - Jan 2019

CUSTOMER SERVICE REP , PROBE CX PHILIPPINES, INC.
Lalamove Philippines

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Customer service is critical to a company's success. Through the provision of highly skilled customer service professionals who are passionate about what they do, Probe CX enable the clients to deliver best-in-class customer experiences.

INTERN, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
College of Cooperatives & Social Development

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The College of Cooperatives and Social Development abbreviated as CCSD is an academic unit of the Polytechnic University of the Philippines that specializes in cooperative development and management. 

EDUCATIONAL HISTORY

Learning & Living

2021-2023

Pamantasan ng Lungsod ng Maynila

College

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Pamantasan ng Lungsod ng Maynila

2015-2019

Polytechnic University of the Philippines Laboratory HS

Junior High School​

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2019-2021

Polytechnic University of the Philippines Senior HS

Senior High School

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Polytechnic University of the Philippines

2009-2015

Tomas Earnshaw Elementary School

Primary School

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SKILLS / SERVICES

Knowledge & Expertise

Amazon FBA Private Label Services

Profitability Analysis

Customer Service

Amazon Copywriting

Keyword Searching

Inventory Management

Listing Creation

Product Research

Account Management

Amazon Sponsored Ads

Supplier Sourcing

Email Campaigns for Product Review

General Skills & Services

Blogging

Writing

Social Media Management

Document Preparation

Content Strategy

Copywriting

Online Reasearch

Creative Initiatives

Campaign Management

Administrative Tasks

Appointment Setting

PROFESSIONAL SUMMARY

Work Background

A highly talented, detail oriented Virtual Assistant and customer service advocate with practice providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.  Trained in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.  Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

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Furthermore, trained to help Amazon FBA Private Label Sellers grow their business by finding their winning products with high demand but low competition that will provide high revenue and a promising profit margin. Effective strategies proven to generate more profit through proper store optimization management and marketing strategies that will organically increase traffic, rank and sales.

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Grazel Driz

Virtual Assistant

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